- How can I register for the Conference?
- How to get to my Personal weboffice?
- What to do if you forgot your login/password?
- How can I pay?
- Types of payment
- How can I get financial documents (receipts)
- How to know that my payment is accepted?
- How can book a hotel room and other services?
- Do I need visa to come to Saint Petersburg? How can I obtain a visa?
- How can I cancel my participation?
- How can I cancel my hotel reservation?
- Where can I get more information and assistance?
How can I register for the Conference?
For registration please click on the following link: "Online registration". Then fill in all the necessary online forms. Personal information that you'll provide at the process of the registration will be not given to the third person without your agreement and will be used only for efficient organization of your participation in the Conference. A confirmation email with your login and password will be sent to you upon successful registration in order for you to be able to enter your "Personal weboffice".
How do I get to my Personal weboffice?
After receiving your confirmation email, please go back to the "Online registration". Then fill in the Username and Password fields. In case you are still not able to log in or have any other questions, please do not hesitate to contact the manager by email firstname.lastname@example.org
What should I do if I forgot my login/password?
If your personal Username/Password is lost, please go back to the "Online registration" and enter the section "Login/password reminder". At the next page fill in the email that you provided during the registration. We will send your login/password to this email.
How can I pay?
All payments (registration fee, hotel accommodation, visa support, etc.) can be done separately or at once. Please enter your Personal weboffice.
Step 1: Go to the section "Payment". Choose the services that you want to pay for at the moment (tick the box next to the service – Include in order)
Step 2: Select type of payment
Step 3: Fill in your credit card information or print a receipt (a bill). Then, pay the receipt (bill).
Types of payment
Payments can be made in three different ways:
- Payment via Credit card (online Payment)
- Payment by Bank transfer – Bill for Legal Entity
- Payment by Bank transfer – Receipt
If you need further information concerning the payments, please proceed to "Payment information".
How can I get financial documents (receipts, invoices)?
You can get the original financial documents at the Conference desk. We can also send you the scanned documents by email.
How to know that my payment is accepted?
We will immediately send you the confirmation that your payment is accepted by email after we receive the payment.
How can I book a hotel room or other additional services?
Hotel accommodation, visa support and others can be ordered at your Personal weboffice. You need to enter the appropriate section and make your choice.
Do I need visa to come to Saint Petersburg? How can I obtain a visa?
Many foreign citizens need a visa to enter Russian Federation. Monomax PCO provides participants with humanitarian and tourist visa support papers (invitation and hotel voucher). Monomax PCO has a reference number with the Russian Ministry of Foreign Affairs.
Visa support documents are issued based on personal information submitted by each participant during the registration in the Online registration system (“Visa Support" section). Monomax PCO provides visa support papers ONLY after receiving hotel accommodation payment or the hotel confirmation booked on your own!
You can find more information about obtaining a visa, requirements, prices at the “Visa support” page.
How can I cancel my participation?
The notification letter together with the request for reimbursement should be sent by e-mail email@example.com. All refunds are made within 2 weeks after the Conference according to the Cancellation terms.
How can I cancel my hotel reservation?
If a participant would like to cancel his hotel reservation and/or other services booking, the notification letter together with the request for the reimbursement should be sent to Monomax PCO by email: firstname.lastname@example.org. All refunds will be made within 2 weeks after the Conference according to the Cancellation terms.
Where can I get more information and assistance?
For more detailed information you may contact the Secretariat or the Organizing Committee.
Please visit the page “Contacts” where the list of our personnel in charge including their positions and full contacts is available.